Club Administrator

Virgin Active is hiring for the Club Administrator role in Richards Bay, KwaZulu-Natal. The role closes on 07 May 2026. Applicants should review the requirements and apply through the official vacancy page.

Minimum Requirements

• Respond and correct findings from audit reports
• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts
• Check and process membership contracts
• Highlight any misrepresentation or contract discrepancies
• Capture employee documentation (take on’s, transfers, terminations)
• Matric\ grade 12 qualification
• Relevant tertiary qualification
• Minimum of 2-4 years in an administration or similar role
• Advanced in finance and HRMS systems
• Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
• Be member centric in all dealings
• Must take a proactive approach
• Be solutions oriented
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• Check and Process Contracts
• Ensure that code changes, mini month end, month end
• , commission schedules and breakdown reconciliations are performed
• Administer Payroll Processes in Club
• We can’t live without… (
• Have exceptional organization and planning
• We’d like you to have… (Attributes)
• Have excellent communication
• We’d love you to have… (
• High Interpersonal

Responsibilities

• To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
• As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.
• Resolve member queries and requests Respond & action member queries and requests within 24 hours.
• Ensure database is maintained by updating changes of member details as requested.
• Process refunds and follow up to ensure they are actioned timeously.
• Action any relevant changes on DIY in accordance with the Framework of Authority.
• Capture cancellation / change of information requests daily and follow up to ensure actioned.
• Log relevant member notes
• Capture manual access stats In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs
• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Delivering Excellent Member Service
• Perform daily, weekly & monthly audits to ensure compliance to audit