Call Centre Agent

Job Facts

Minimum Requirements

• Must have a Matric
• Must be computer literate and have good phone etiquette
• Must have good written and verbal skills
• in inbound calls
• in a call Centre environment or similar role
• for every customer, from call to collection
• and increase sales revenue
• Must have good written and verbal

Responsibilities

• Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
• Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
• Assist customers with modifying existing orders and making special requests and communicate changes with the stores
• Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue
• Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining