Senior Manager Bethlehem

Job Facts

Minimum Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills
• in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
• Restaurant and Fast-Food Service
• Minimum 3 years related
• and knowledge - Advantageous
• Organizational
• Problem-solving

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• Dealing with customer complaints and maintaining
• levels of the restaurant/ take-away
• relations management – handling of
• complaints and ensuring complaints are handled within the required time frame
• and good verbal communication