Sales Constant

Job Facts

Minimum Requirements

• Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
• Create a positive, welcoming environment that encourages prospects to imagine themselves as members
• Contribute to overall club performance and Net Member Movement
• Share best practices, support teammates, and actively participate in training and coaching sessions
• Formal Matric qualification (essential)
• Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
• Be an active ambassador for holistic wellness
• Presents a professional image consistent with the Virgin Active
• Team player
• Confident in engaging with people and able to build rapport quickly
• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
• Attention to Detail, noticing the small things
• Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems.
• Team Collaboration & Club Performance
• s that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• Deliver a high-energy, engaging, and professional customer
• at every touchpoint
• Collaborate with Sales Managers,
• teams, and Personal Trainers to maximise opportunities
• 1-2 years of successful sales
• within a similar industry, e.g., retail, hospitality, or wellness.
• Excellent organisational and analytical
• Digital acumen, with practical
• in using the Microsoft suite.
• in delivering premium standards of service
• Strong written and verbal communication
• Core Interpersonal
• Operational & leadership
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s
• Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable

Responsibilities

• Is to “change people’s lives for the better through wellness”;
• Turn conversations into memberships through confident, structured, and value-led selling techniques
• Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
• Recommend the best membership options based on each prospect’s goals and lifestyle
• Maintain strong conversion ratios across leads, appointments, tours, and sales
• Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
• Build and maintain a healthy, active sales pipeline
• Capture and track all leads accurately within the Leads Management System (LMS)
• Create daily activity to ensure a consistent flow of opportunities
• Sales Conversion & Performance
• Lead Generation & Pipeline Management
• Follow-Up & Relationship Management
• We deliver social wellness
• Consistently achieve and exceed monthly
• (units and revenue)
• Follow up promptly and consistently on all leads,