Telkom Operator
Healthcare, Government, Public Service
Minimum Requirements
- Appropriate experience in the operating of a high-volume switchboard in a messaging and Public Address system (PA).
- Physically able to hear and speak clearly. Must be able to work shifts, night shifts, weekends and Public holidays. Work overtime when required by operational needs.
- General Education and Training Certificate (GETC)/Grade 9 (Std. 7).
- Appropriate knowledge and ability to operate a high- volume Switchboard equipment, a messaging and Public Address system effectively and efficiently. Excellent listening skills and telephone etiquette. Computer literacy in Microsoft Packages (Word, Excel and Outlook).
Responsibilities
- Manage switchboard & Page staff over the intercom, efficient communication handling (both internally and externally) of incoming and outgoing calls and answer telephonic queries and deliver messages.
- Handling of all telecommunication equipment and related tasks and ensuring that switchboard and telephone equipment is in working order and report all faults to supervisor/ relevant persons.
- Maintain internal telephone directory.
- Provide feedback on the operational running of the component and support supervisor by adhering to the Code of Conduct for the Public Service.
- Monitor telephone accounts and keep record off all cellular, national and international calls made and distribute monthly to departments.
