Customer Service Consultant - Foreign Language–Specific

Minimum Requirements Matric Certificate Fluent in at least one foreign language (e.g., Hindi or Urdu).

Minimum Requirements

• Matric Certificate
• Fluent in at least one foreign language (e.g., Hindi or Urdu).
• Multiple Languages (Advantageous)
• South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate
• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.
• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.
• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls
• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.
• Hello Group i s a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
• What Hello Group Offers
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• Requirements .
• Experience Level Associate Workplace Type On-site Town / City Die Hoewes, Centurion Province Gauteng Country South Africa Job Category Customer Service Description Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department . The ideal candidate must be able to communicate fluently in at least one foreign language (Urdu or Hindi) to support our diverse customer base.
• Duties and Responsibilities Inbound & Outbound Calls:
• Client authentication:
• Ticket Management:
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory
• Level Associate Workplace Type On-site Town / City Die Hoewes, Centurion Province Gauteng Country South Africa Job Category Customer Service Description Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department . The ideal candidate must be able to communicate fluently in at least one foreign language (Urdu or Hindi) to support our diverse customer base.

Responsibilities

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.
• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls
• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Inbound & Outbound Calls:
• Client authentication:
• Ticket Management:
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory