Inbound Call Centre Agent - Office Uk

Job Facts

Minimum Requirements

• Matric or equivalent qualification.
• Clear criminal and credit history
• A minimum of 12 months experience within a contact centre in an agent or similar role
• Excellent level of proficiency in written & spoken English
• Strong analytical, problem solving and investigative skills
• Exceptional customer Service Experience
• Must be proficient in contact centre systems
• UK Call Centre experience advantageous
• Computer literate (Excel, Word).
• 35 WPM typing speed
• Customer/Client focus
• Effective time management skills
• Attention to detail
• A good deal of accuracy
• Ability to follow set procedures
• The ability to be pro-active and constantly seek a better way of doing things
• Good time management and self sufficient
• Ability to work under pressure
• Able to work in a team and independently
• Availability and willingness to work overtime/public holidays where required
• Extremely self-motivated & organized with the ability to multitask & prioritize
• Social media
• Webchat
• Emails
• Qualification/s:
• Qualifications and Experience Qualification/s:
• / Knowledge:
• Technical:
• Essential Competencies:
• Behavioural:
• Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
• Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce Customer Service team.
• Assisting on varies business platforms such as:
• Key Responsibilities Key Responsibilities
• and Experience Qualification/s:

Responsibilities

• Key Responsibilities