Senior Consultant - Customer Strategy & Design
Professional Services, Consulting
Minimum Requirements
- Tertiary qualification in Business, Finance, Accounting, Data, Computer Science, Engineering, or related discipline
- 4+ years in client-facing consulting within a tier-one professional services firm, delivering strategy projects across multidisciplinary teams
- Deep functional knowledge in at least two of the following: customer strategy, growth strategy, product innovation and design, customer-centric operating models, research and insights, data and analytics, or digital marketing
- Strategic thinking with ability to develop compelling client proposals and vision
- Strong analytical and problem-solving capabilities in ambiguous environments
- Excellent written and verbal communication skills, with ability to translate complex analysis into clear narratives
- Demonstrated mentorship and coaching ability with commitment to developing self and others
- Strong client delivery focus with proven ability to manage workstreams independently
Responsibilities
- Define winning customer and growth strategies
- Design differentiated propositions and experiences
- Embed customer-centric operating models
- Leverage data, insights, and emerging technologies to create measurable value
- Deliver Customer Strategy & Design engagements across key domains, including: customer strategy, segmentation, growth strategy, proposition design, product innovation, experience design (journey mapping, service blueprinting, concept development, prototyping), customer-centric operating models, and digital marketing.
- Lead analysis and problem-solving across workstreams , synthesising data, research, and insights into clear, compelling recommendations that drive client decision-making.
- Translate customer insights into actionable strategies and experiences , supporting the design of differentiated propositions, journeys, and service models that deliver measurable business impact.
- Support the end-to-end delivery of engagements , from initial problem framing and research through to solution design, business case development, and implementation support.
- Leverage Deloitte methodologies, tools, and global leading practices to deliver consistent, high-quality outcomes aligned to client priorities.
- Independently manage and deliver defined workstreams , ensuring outputs are delivered on time, of high quality, and aligned to client expectations.
- Develop high-quality client deliverables , including presentations, reports, dashboards, and models, translating complex analysis into clear, impactful narratives.
- Facilitate and contribute to client workshops and working sessions , bringing structure, insight, and creativity to discussions (e.g. strategy definition, journey design, ideation sessions).
- Operate effectively in ambiguous and unstructured environments , applying critical thinking and creativity to define problems and shape solutions.
- Collaborate across multidisciplinary teams , including strategy, design, data, and technology specialists, to deliver integrated, end-to-end solutions.
- Contribute to the development of junior team members , providing coaching and support within your workstreams and fostering a high-performance team culture.
- Support business development activities , including proposal development, research, and the articulation of client value propositions.
