Receptionist

Job Facts

Minimum Requirements

• Customer Service experience and administration
• A telephonist certificate
• Skills, Abilities and Job Related Knowledge::
• Knowledge of the telephone system
• Excellent customer relations and people skills
• Ability to plan, organise and control own work effort Ability to work under pressure
• Good communication skills
• Well groomed and presentable
• Good Timekeeping Skills
• Attention to Detail
• Ability to communicate effectively with all levels of staff, contractors and management.
• Taking prompt action to accomplish objectives.
• Spotting the problem before it is logged.
• Must be energetic and highly self-motivated
• Must be reliable and approachable
• Must be self-motivated and team oriented
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work competently under pressure
• Must be service oriented.
• Must be able to work independently.
• Excellent customer relation skills.
• Good Presentation and communication Skills.

Responsibilities

• Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.
• To answer external calls within 3 rings using the standard greeting.
• All messages must be relayed promptly via e-mail or hand delivered to the correct person using the message standard template.
• To provide correct and accurate directions to the office.
• Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA.
• Transfer telephone calls to the correct extensions at all times.
• Attend to visitors in a prompt, professional and friendly manner.
• Ensure general tidiness of the reception and waiting area.
• Ensure Visitors Registration Book is completed by all visitors.
• Notify the relevant staff member of their visitor's presence.
• Ensure the visitors are collected at Reception.
• Excellent customer relation skills.
• Good Presentation and communication Skills.
• Attention to detail and accuracy.
• Analytical thinking and in depth assessment of problems with a solution based thought process.
• To advice where preventative maintenance is required.
• Logging of calls and the following up.
• Maintain an approved list of contractors and assist managing Contractors.
• Advice on Soft Services areas for improvement.
• Ensure compliance with all OHS and Quality related policy and procedure as well as standards set.