Junior Sales Operations Manager

Job Facts

Minimum Requirements

• Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year Complete comprehensive trade visits, with contact reports, on a weekly basis
• Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
• Complete trade visits as per standard operating procedure
• Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
• Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and Subsidiary)
• Follow up, feedback, and hold the relevant stakeholders accountable
• Comprehend and utilize key 3rd party/ customer systems to drive business in the region
• Understand and master Nielsen and pull sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
• Understand and master Ask’d data, and pull this on a monthly basis so as to identify the opportunities for the Subsidiary in the market
• Understand and utilize Silo, in preparation for customer appointments
• Understand, master, and utilize all relevant customer systems on a daily basis to drive the NBL business: Shoprite B2B System
• Pick n Pay Portal
• Makro Dispos
• Proven ability to execute at store level and manage customer relationships
• Matric (Grade 12) is essential
• Diploma/Degree in Sales, Marketing, Business or Retail Management
• Strong Excel and data analysis capability
• Proficiency in PowerPoint and reporting
• Minimum 3 years’ FMCG sales experience
• managing wholesale, distributor, or franchise customers
• with retail/customer systems (advantageous)
• Category Management / Customer Data:
• What It Takes to Succeed:
• Spar DC Controller
• that set you up for success:
• Minimum 3 years’ FMCG sales
• & Certifications that will contribute to your success:
• Qualifications & Certifications that will contribute to your success:

Responsibilities

• Build, develop and maintain customer relationships with all relevant/ allocated regional customers
• Schedule meetings with and visit allocated customers every two weeks
• Prepare and present sales reviews, and relevant customer data, and discuss measures to rectify negative performance
• Manage customer pricing in line with mandates and National Customer Managers’ strategy
• Ensure that pricing is loaded in the system / app
• Manage customer promotional activity in line with mandates and National Customer Managers’ strategy and guidelines
• Successfully launch new innovation, stock to be on shelf in customer within 6 weeks of opening orders
• Complete contact reports and communicate with all relevant stakeholders (customer and Subsidiary)
• Manage relevant Spar DC orders daily Pull new orders from the Spar system, and add to order tracker and load builder
• Update load builder with new and discontinued products
• Liaise with NBL Planning team as to the number of pallets on the load builder for specific new/open orders, and send top up requests to Spar Buyers
• If Spar places top-up orders for a load that exceeds 72 pallets, liaise with the Spar buyer to reduce orders where applicable
• Manage orders in line with price increase trackers
• Check and action lines with incorrect prices, and have discounts loaded by Sales Admin where applicable
• Ensure delivery bookings are made and all parties are aligned
• Liaise with Planning team to understand out of stocks on outstanding orders, and communicate this to the Spar Buyers
• Manage relevant Spar DC stock on hand weekly Request, receive, rework, analyse and share the relevant Spar stock on hand report with the Customer Manager, Regional Sales Manager, Sales Operations Manager and AVI Field Marketing team
• Manage “stamp and sign” orders weekly Seasonal drives (Festive)
• Innovation
• Strategic drives (short-dated stock)
• Attend Customer Manager and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts skills
• Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year Complete comprehensive trade visits, with contact reports, on a weekly basis
• Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
• Complete trade visits as per standard operating procedure
• Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
• Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and Subsidiary)
• Follow up, feedback, and hold the relevant stakeholders accountable
• Comprehend and utilize key 3rd party/ customer systems to drive business in the region
• Understand and master Nielsen and pull sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
• Understand and master Ask’d data, and pull this on a monthly basis so as to identify the opportunities for the Subsidiary in the market
• Understand and utilize Silo, in preparation for customer appointments
• Understand, master, and utilize all relevant customer systems on a daily basis to drive the NBL business: Shoprite B2B System
• Pick n Pay Portal
• Makro Dispos
• Category Management / Customer Data:
• Spar DC Controller Responsibilities:
• Attend Customer Manager and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts
• Key Areas of Impact: