Senior Store Manager - Koeberg Road Cpt

DUTIES AND RESPONSIBILITIES: Overseeing overall operation of the restaurant/ take-away Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained Overseeing and managing stock control, purchasing and orders Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away Maximising profitability and meeting sales and GP% targets, including motivating staff to do so Managing staff including discipline and work rosters.

Minimum Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years in Managerial role experience required
• Micros experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• REQUIREMENTS:
• Restaurant and Fast-Food Service
• . Minimum 3 years in Managerial role
• and knowledge - Advantageous
• Organizational

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• DUTIES AND RESPONSIBILITIES:
• Dealing with customer complaints and maintaining
• levels of the restaurant/ take-away
• relations management – handling of
• complaints and ensuring complaints are handled within the required time frame
• and good verbal communication