Regional Manager: North

Job Facts

Minimum Requirements

• Minimum of an NQF-7 level qualification (Bachelors Degree or Advanced Certificate) in Information technology, Information Systems or related field with relevant certifications in CompTIA A+ and N+.
• ITIL certification is highly desirable.
• Project management certification is highly desirable.
• At least 5 years’ experience in Workplace IT Support Services, of which at least 3 years must have been in a senior / leadership capacity.
• in using IT Service Desk / Helpdesk systems is required – experience in using Microsoft Dynamics 365 CE module for Case Management is highly desirable Experience in ITIL IT Service Management is highly desirable.
• Technology operations technical knowledge
• IT Incident Management
• IT Problem Management
• Azure Active Directory
• Access Management in Dynamics365: CE and F&O
• Security remediation using Microsoft Defender 365
• Initiative and responsibility
• People leadership and team management
• Relations and networking
• Effective communication (verbal and written)
• Technical expertise
• Analysis and judgment / problem solving - trouble shooting
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Browse Jobs
• Categories
• Search
• Sign Up
• Log In
• Time to complete- achievement of incident / request resolution rate in accordance with SLA
• Quality of issue resolution - 1st issue resolution rate / number of call-backs
• Process and Responsibilities As the Regional Manager: North you will be responsible for : Workplace technology operations / workplace IT support services Time to complete- achievement of incident / request resolution rate in accordance with SLA
• Qualifications :
• Minimum Experience :
• Functional and technical competencies
• Behavioural competencies
• Regional Manager: North
• Closing Date 2026/08/21 Reference Number EDU260401-3 Job Title Regional Manager: North Job Type Permanent Campus Midrand Department Information Technology Number of Positions 1 Location - Town / City Johannesburg Location - Province Gauteng Location - Country South Africa Minimum Education Level Bachelors Degree | Advanced Diploma Job Category IT Duties and Responsibilities As the Regional Manager: North you will be responsible for :
• Workplace technology operations / workplace IT support services
• Process and Responsibilities As the Regional Manager: North you will be responsible for :
• Your Future" />

Responsibilities

• Time to complete- achievement of incident / request resolution rate in accordance with SLA
• Quality of issue resolution - 1st issue resolution rate / number of call-backs
• Process and Responsibilities As the Regional Manager: North you will be responsible for : Workplace technology operations / workplace IT support services Time to complete- achievement of incident / request resolution rate in accordance with SLA
• As the Regional Manager: North you will be responsible for :
• Workplace technology operations / workplace IT support services
• Process and Responsibilities As the Regional Manager: North you will be responsible for :