Senior Manager: Retail - Distribution- (Eskom Academy of Learning) - Re-advert

Job Facts

Employer Eskom

Location Gauteng Midrand

Closing Date 19 Aug 2026

Posted 15 August 2026

Minimum Education B Degree in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits or

Industry Electricity, Energy, Utilities

B Degree in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits or
B Tech in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits
Minimum of 10 years extensive experience in a customer service environment and customer service theory.
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.:

o Trustworthiness
o Professionalism
o Team Leader
o Results and delivery focussed
o Build effective relationships
o Developing
o Eskom business and business processes
o Understanding process management
o Ability to work effectively with all levels in the customer service business
o Sound interpersonal relations
o Well-developed communication
o Credibility and ability to build commitment for customer satisfaction
o Accreditation in terms of the customer service leadership programme
o General management
Formulate and develop a retail strategy.
Manage energy and network services.
Drive the development and marketing of products and services in the cluster.
Lead the customer acquisition process.
Develop and implement a revenue management process.
Build and maintain customer relations.
Area of specialization: Reporting to the General Manager Operations, the Senior Manager Retail will lead the delivery services for predefined customers, through the provision of value-adding customised products, services to segmented customers and standardised products and services to regulated subsidised customers.