Credit Operations Supervisor - Collections (Pretoria)

Job Facts

Minimum Requirements

• Monitor call quality and compliance standards, providing coaching and feedback to improve performance.
• Analyse performance trends and implement continuous improvement initiatives.
• Foster a positive team culture through employee engagement, recognition and motivation initiatives.
• Ensure compliance with all relevant company policies, procedures and regulatory requirements.
• Participate in a rotational late-shift roster in line with operational requirements.
• Participate in a rotational late-shift roster in line with operational requirements. Qualifications and Experience Key Responsibilities
• Drive achievement of daily, weekly and monthly collections and operational key performance indicators.
• Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required.
• Lead, coach and develop team members through regular feedback, training and performance discussions.
• Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation.
• Conduct workforce planning, scheduling and resource optimisation to meet operational Responsibilities
• Conduct workforce planning, scheduling and resource optimisation to meet operational
• and Experience Requirements .

Responsibilities

• Drive achievement of daily, weekly and monthly collections and operational key performance indicators.
• Monitor team performance through reports, dashboards and scorecards, and implement corrective action where required.
• Lead, coach and develop team members through regular feedback, training and performance discussions.
• Manage poor performance, attendance, conduct and employee relations matters in line with company policies and labour legislation.
• Conduct workforce planning, scheduling and resource optimisation to meet operational Responsibilities
• Conduct workforce planning, scheduling and resource optimisation to meet operational