Client Service Administrator: Pensioner Payroll

Job Facts

Minimum Requirements

• Matric or equivalent.
• Minimum of 5 years’ Employee benefits Experience And Competencies Attention to detail.
• Planning and organising.
• Communication skills (verbal and email).
• Accountability.
• Client orientation.
• Teamwork.
• Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member-level transactions across systems.
• Ensure audit files remain up to date, assist with audit queries and support year-end processes.
• Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
• Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
• Action routine death-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
• Perform proof-of-existence checks and follow up on missing documentation to ensure continuity of pension payments.
• Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
• Take ownership of complaints and ensure timely, effective resolution.
• Acknowledge emails promptly and provide clear, comprehensive feedback for one-stop service delivery.
• Provide accurate information and required documentation in line with Responsibilities INTERNAL PROCESS Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member-level transactions across systems.
• Attention to detail.
• Qualifications Matric or equivalent.
• such as timely annuity payments, effective telephonic / electronic query resolutions.
• INTERNAL PROCESS
• Provide accurate information and required documentation in line with Responsibilities INTERNAL PROCESS
• Provide accurate information and required documentation in line with
• And Competencies Attention to detail.

Responsibilities

• Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member-level transactions across systems.
• Ensure audit files remain up to date, assist with audit queries and support year-end processes.
• Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
• Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
• Action routine death-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
• Perform proof-of-existence checks and follow up on missing documentation to ensure continuity of pension payments.
• Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
• Take ownership of complaints and ensure timely, effective resolution.
• Acknowledge emails promptly and provide clear, comprehensive feedback for one-stop service delivery.
• Provide accurate information and required documentation in line with Responsibilities INTERNAL PROCESS Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member-level transactions across systems.
• INTERNAL PROCESS
• Provide accurate information and required documentation in line with Responsibilities INTERNAL PROCESS
• Provide accurate information and required documentation in line with