Business Architect

Job Description The Business Architect is responsible for defining, shaping, and optimising the business architecture underpinning the FNB Banking Platform.

Minimum Requirements

• Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
• Champion end‑user experience in decision‑making processes.
• Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.
• Bachelor’s Degree in Information Systems, Business, Engineering, or related discipline.
• Certifications such as: TOGAF (Advantageous)
• Lean/Six Sigma
• BABOK (CBAP)
• 5–8 years relevant experience across: Business analysis
• Process engineering
• Solution or technical design collaboration
• Banking, financial services, or platform-led environments
• Exposure to cloud platforms, microservices, and API‑led architectures
• Experience working within agile delivery environments
• Cross‑functional business and technology design experience

Responsibilities

• Translate platform and business strategies into actionable business architecture roadmaps.
• Identify and document business capabilities required to support platform evolution.
• Recommend improvements to platform operating models, governance, and processes.
• Analyse and document business requirements, user needs, system interactions, and data flows.
• Conduct impact assessments on changes affecting processes, platforms, and business units.
• Produce business architecture artefacts including capability maps, value streams, ecosystem diagrams, and requirements catalogues.
• Map, design, and optimise core banking processes to support seamless customer journeys and operational efficiency.
• Use BPMN, Lean, Six Sigma, and continuous improvement methodologies to identify and eliminate waste or process constraints.
• Ensure processes support automation, compliance, and risk mitigation.
• Work closely with Solution Architects to align functional requirements with architectural standards and technical feasibility.
• Participate in solution evaluation and trade‑off discussions to ensure balanced outcomes.
• Provide business context in design sessions to ensure cohesive and integrated solutions.
• Incorporate customer journey insights, persona inputs, and UX requirements into platform designs.
• Champion end‑user experience in decision‑making processes.
• Ensure customer pain points, behaviours, and expectations are reflected in business architecture models.
• Facilitate workshops, forums, and alignment sessions with business owners, developers, designers, and executives.
• Present architectural insights, business impacts, and recommendations to stakeholders.
• Maintain strong relationships across business, IT, operations, compliance, and product teams.
• Ensure adherence to enterprise architecture principles, standards, and governance processes.
• Maintain documentation repositories and ensure version control of business architecture artefacts.
• Support risk and compliance teams in assessing regulatory impacts on platforms and processes.
• Advanced business and systems analysis
• Process engineering (BPMN, Lean, Six Sigma)
• Solution design and architecture awareness
• Strong understanding of banking platforms, APIs, integrations, and digital ecosystems
• Data modelling, workflow mapping, and conceptual system design
• Business capability modelling and value‑stream mapping
• Customer journey mapping
• User‑centric design thinking
• Business process optimisation
• Strong analytical and problem‑solving skills
• Ability to simplify complex concepts for diverse audiences
• Strategic thinking and conceptual reasoning
• Stakeholder engagement and relationship management
• Exceptional communication and facilitation skills
• Collaboration and influence in complex environments
• Adaptability and comfort with ambiguity
• Outcome-driven mindset
• Bachelor’s Degree in Information Systems, Business, Engineering, or related discipline.
• Certifications such as: TOGAF (Advantageous)
• Lean/Six Sigma
• BABOK (CBAP)
• 5–8 years relevant experience across: Business analysis
• Process engineering
• Solution or technical design collaboration
• Banking, financial services, or platform-led environments
• Exposure to cloud platforms, microservices, and API‑led architectures
• Experience working within agile delivery environments
• Cross‑functional business and technology design experience
• Platform capability maps
• Business process maps and optimisation recommendations
• Business requirements and system interaction documentation
• Impact assessments and solution alignment reports
• Customer journey insights incorporated into platform design
• Governance documentation and architecture artefacts
• Stakeholder engagement plans and workshop outputs
• Recommends platform design approaches and business architecture frameworks.
• Advises on process and system impacts of proposed changes.
• Provides input into solution design and prioritisation processes.
• Influences platform roadmap through business architecture insights.
• Ensures alignment between business strategy and platform execution
• Supports reduction in delivery risk, rework, and integration misalignment
• Drives customer‑centric design across the banking platform
• Enhances operational efficiency and process coherence
• Strengthens governance and architectural maturity within the platform