Cash Centre Regional Manager - Pretoria

Job Description The Regional Cash Centre Manager is accountable for the overall leadership, operational excellence, and strategic performance of a designated Regional Cash Centre.

Minimum Requirements

• NQF Level 6 or higher qualification in a relevant discipline.
• 5–10 years’ relevant operational and administrative experience.
• Minimum of 5 years’ general management experience, with demonstrated exposure to Operations, Finance, People Management, and Customer Service.
• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• Effective Communication
• Strategic and Innovative Thinking
• Forward Thinking and Decision‑Making
• Leadership and Motivation of Others
• Stakeholder Engagement and Networking
• Quality and Risk Orientation
• Flexibility and Adaptability
• Performance and People Management
• Care and Growth
• Change Management
• Conceptual / Strategic Thinking
• Business Acumen
• Fraud Prevention Training / Workshops
• IR Training
• Loss Prevention
• Cash Centre of Excellence Program

Responsibilities

• Demonstrate a strong understanding of the cash management business, associated operational processes, and risk frameworks.
• Ensure the consistent application of approved processes, procedures, and controls to maintain high operational standards.
• Promote a strong culture of protection, security, compliance, and risk awareness across the cash centre.
• Provide ongoing leadership, guidance, and professional support to management and operational teams within the centre.
• Act as a key interface between the cash centre, regional support functions, and broader business stakeholders.
• Drive operational and financial performance through the implementation of agreed strategic initiatives and business plans.
• Ensure open, transparent, and effective communication across all functional areas within the cash centre.
• Mentor, coach, and guide Operations and Administration Managers to ensure the smooth and effective running of all business functions within the centre.
• Partner with the management team to identify, develop, and retain key talent, supporting succession planning and long‑term capability building.
• Ensure alignment with organisational vision, objectives, systems, and stakeholder requirements.
• Anticipate future operational, regulatory, or environmental challenges and proactively guide teams to adapt and respond effectively in collaboration with Cash Support Teams.
• Identify, manage, and mitigate operational, financial, and security‑related risks.
• Take accountability for audit outcomes, corporate governance requirements, statutory returns, and compliance with internal and external deadlines.
• Ensure adherence to all relevant Service Level Agreements (SLAs).
• Lead the implementation of business optimisation initiatives, including cost management and efficiency improvements.
• Prepare and present regular reports on business performance, people performance, and operational risks.
• Provide effective general people management, including performance management, employee engagement, and capacity planning.