Merchant Growth Executive: Business Segment

Job Description To translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress The Merchant Growth Executive: Business Segment is an executive leadership role within Merchant Services, accountable for driving distribution‑led growth across the Retail and Business Banking (RBB) segment.

Minimum Requirements

• Post-Matric qualification (preferred: Bachelor’s Degree)
• Leadership experience (5+ years) in: Commercial and/or Retail growth
• Distribution, sales, or go‑to‑market leadership
• Payments, merchant acquiring, fintech, platform, or ecosystem‑based business models
• Partnership‑led growth environments
• Retail and/or Business Banking exposure
• Proven track record of scaling customer‑facing businesses through multi‑channel distribution.
• Experience operating in complex, matrixed organisations and influencing without direct authority.
• Strong & passionate strategic and commercial thinker with an execution bias
• Comfortable operating in ambiguity and driving outcomes through influence
• Partnership‑oriented, externally minded, and opportunity‑driven
• Customer‑centric with a clear understanding of merchant needs
• Data‑driven, outcome‑focused, and performance‑oriented
• Inclusive leader who builds strong, motivated teams

Responsibilities

• Influence and enable internal teams responsible for last‑mile delivery, including: Branch networks Business bankers Sales and onboarding teams Ensure merchant services are embedded into frontline customer conversations and journeys.
• External Distribution and Partnerships Identify, structure, and scale external distribution partnerships to expand reach beyond internal channels.