Business Specialist

Job Facts

Minimum Requirements

• Bachelor's Degree in: Business Administration
• Commerce
• Economics
• Industrial Psychology
• Operations Management
• Or related NQF 7 qualification
• Postgraduate qualification in Business, Management, Banking, Finance, Project Management, or Process Improvement.
• Lean Six Sigma qualification.
• Business Process Management certification.
• Project Management certification
• 5+ years' experience within Banking, Financial Services, Wealth Management, Fiduciary, Operations, or Business Enablement environments.
• in: Business process improvement
• Project implementation
• Stakeholder management
• Operational management
• Business analysis
• Reporting and analytics
• within: Private Banking
• Wealth Management
• Fiduciary Services
• Business Process Mapping
• Process Improvement
• Root Cause Analysis
• Change Management
• Data Analysis & Reporting
• Risk Management
• Governance & Compliance
• Operational Excellence

Responsibilities

• Identify, analyse, and optimise business processes to improve operational effectiveness.
• Conduct root cause analysis and implement sustainable solutions to address recurring issues.
• Drive continuous improvement initiatives across business units.
• Map, document, and redesign business processes and operating models.
• Monitor post-implementation performance and adoption of new processes and technologies.
• Manage and coordinate business initiatives, projects, and implementation plans.
• Facilitate stakeholder engagement sessions to gather requirements and define business solutions.
• Ensure successful delivery of projects within agreed scope, timelines, and quality standards.
• Support change management and communication activities for business initiatives.
• Build strong relationships across Private Banking, Wealth, Fiduciary, Operations, Technology, Risk, Compliance, and Product teams.
• Influence and collaborate with stakeholders to drive business outcomes.
• Present recommendations, findings, and progress updates to management.
• Develop meaningful management information and reporting dashboards.
• Analyse operational trends, risks, and performance metrics.
• Provide insights and recommendations to support decision-making.
• Ensure adherence to governance frameworks, policies, and regulatory requirements.
• Identify operational risks and develop mitigation plans.
• Support audit, risk, and compliance activities where required.