Customer Experience Advisor

Job Facts

Minimum Requirements

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• 1–3 years of experience in client experience and value management in a customer facing service environment like banking, or a related field

Responsibilities

• Contribute positively to teamwork, inclusivity, and collaboration within the branch team
• Identify opportunities to assess, improve, and develop personal performance
• Actively seek feedback and apply learning experiences to improve service delivery
• Demonstrate adaptability and a willingness to learn as customer and business needs evolve