Eoc Coordinator

Job Facts

Minimum Requirements

• Minimum 1 year call taking experience
• Above-average performance in current role
• Exhibit excellent communication (listening skills in particular) and administrative skills
• Minimum typing speed – 50 words per minute
• Ability to Multi-task and operate multiple software programs simultaneously
• Excellent problem-solving capabilities
• Ability to communicate comfortably with Senior Management
• Relevant computer proficiency (Microsoft Office
• Google Chrome
• Google Maps)
• Excellent knowledge of the functions of and operation of the Emergency Operations Centre and its related equipment and capabilities specific to the Inbound department
• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation
• Matric or equivalent NQF level 4
• Current registration with the HPCSA as a BAA, AEA or ECA

Responsibilities

• Share appropriate knowledge with relevant team members
• Listen with empathy while remaining professional at all times to complaints and compliments
• Liaison with other departments and relevant role payers both within and outside the organisation to ensure good customer relations and service quality
• Liaise with EOC Inbound Manager on duty (or the applicable 2IC) regarding primary IHT’s and CCO Manager (or the on duty ICU dispatcher) for long distance IHT’s
• Liaise with the case managers regarding medical justification /authorisation of cases
• Carry out any reasonable instruction or request from the Emergency Operations Centre Management
• Matric or equivalent NQF level 4
• Current registration with the HPCSA as a BAA, AEA or ECA
• Perform action steps to close the gap between the ideal and actual state of competence as indicated by management
• Commitment to learning and demonstrating teamwork
• Maintenance of high standard service levels within the department