Universal Banking Team Leader

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Minimum Requirements

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.
• 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People
• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Responsibilities

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.