Networking Managed Services Engineer (L2)

NTT DATA is hiring for the Networking Managed Services Engineer (L2) role in Cape Town. The role closes on 2026-05-31. Applicants should review the requirements and apply through the official vacancy page.

Minimum Requirements

• Assist in the implementation of IT security measures.
• Basic knowledge of Ansible and Python.
• Understand firewalls and other network tools.
• Provide system documentation and diagrams.
• Implement change management procedures for system architecture changes.
• Document network areas to develop network diagrams.
• Evaluate current IT resources and assist in developing security policies.
• Ensure systems and networks are secure and operational.
• Basic understanding of SD-WAN technologies, Fortinet, Palo Alto, Cisco, Meraki.
• Identify and investigate risk and vulnerability issues.
• Assist in developing and maintaining standards and procedures.
• Review client network policies and recommend changes.
• Experience with deploying network systems.
• Experience with deploying SDWAN network systems.
• Basic understanding of security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Participate in CAB processes for changes.
• Familiarity with Linux environment and shell scripting.
• Security administration on switches and routers.
• Prepare monthly work status reports and update technology-specific documents.
• Assist in designing and implementing network infrastructure.
• Proven Cisco/Palo Alto/Fortinet device management skills.
• Installing, configuring, and troubleshooting networking equipment.
• Knowledge of Layer-2 switching, VLANs, and access lists.
• Basic understanding of routing protocols: OSPF, EIGRP.
• Understanding of OSI Model, TCP/IP protocol suite.
• IP addressing and subnetting, routing concepts.
• Implement SNMP on devices for network management.
• Implement traffic filters using access lists and route maps.
• Perform troubleshooting between sites.
• Basic knowledge of enterprise-level network design and implementation.
• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).
• Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
• Experience with network security and incident response preferred.
• CCNA Enterprise.
• CCNP Enterprise - advantageous.
• FortiNet NSE4
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - advantageous
• Certified Wireless Network Expert (CWNE) – advantageous
• Palo Alto Networks Certified Network Security Administrator - advantageous

Responsibilities

• Proactively monitors the work the ticketing queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioural skills.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.
• Experience within managed services.
• Familiarity with ticketing tools (Service Now, FreshDesk).
• Working Knowledge of Fortinet SDWAN
• Knowledge of Cisco, Palo Alto and Fortinet support processes.
• Working Knowledge of Cisco switches, access points support and configuration
• Working Knowledge of Network address translation
• Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).