Group Consumer Credit Lead

The Group Consumer Credit Lead will work with the Head of Credit to design the Consumer Credit Strategy for the Group.

Minimum Requirements

• Degree in Finance, Economics, Risk Management, Actuarial Science, or related field – (essential).
• Post graduate qualification in related field – (preferred).
• Support the integration of credit processes into digital platforms, ensuring accuracy in transaction handling, reconciliations, and financial data flows.
• Lead the consumer credit management framework, including governance, credit Knowledge and Skills Strong knowledge of South African regulatory frameworks governing credit – (essential).
• Proven expertise in unsecured lending, portfolio management, and credit operations – (essential).
• Strong business acumen with general knowledge of business outside of the financial sphere – (desirable).
• Proven Job Objectives Product Strategy & Design Define the customer value proposition and product structure, including pricing, credit limits, repayment mechanics and eligibility criteria.
• Design a responsible lending framework that balances customer access to credit with sustainable portfolio performance.
• Ensure the product aligns with the broader banking and customer strategy of the business.
• Develop and maintain the commercial business case, including unit economics, expected loss, funding costs and profitability.
• Ensure the product delivers sustainable margins and scalable.
• Monitor financial performance and identify opportunities to improve revenue, conversion and portfolio quality.
• Develop strategies to improve approval rates, reduce risk costs, and enhance profitability.
• Develop and continuously optimise credit decisioning strategies, including affordability assessments, scorecards and limit management.
• Monitor portfolio performance including loss rates, arrears trends, and cohort performance.
• Adjust credit policies and strategies to maintain sustainable risk levels and portfolio growth.
• Ensure operational processes are efficient, digitally enabled, and customer centric.
• Work closely with store operations teams to support the rollout of consumer credit products, ensuring all financial processes, controls, and system requirements are in place for an effective launch.
• Assist with operational readiness activities, including store training materials, financial procedures, and point-of-sale processes related to consumer credit services.
• Identify, evaluate and onboard best-in-class partners and service providers required to deliver the product (e.g. credit scoring, collections, payments, funding partners).
• Lead cross-functional delivery across technology, credit, operations, legal and compliance.
• Translate product and credit requirements into clear delivery roadmaps.
• Strong knowledge of South African regulatory frameworks governing credit – (essential).
• Experience .
• Regulatory Compliance & Risk Management
• Proven Job Objectives Product Strategy & Design
• Define the customer value proposition and product structure, including pricing, credit limits, repayment mechanics and eligibility criteria.
• Commercial & Financial Ownership
• Credit Operations – Continuous Improvement and Data Insights
• Digital Product Development & Technology Collaboration
• Oversee product launch across digital and in-store channels, ensuring a seamless customer

Responsibilities

• Define the customer value proposition and product structure, including pricing, credit limits, repayment mechanics and eligibility criteria.
• Design a responsible lending framework that balances customer access to credit with sustainable portfolio performance.
• Ensure the product aligns with the broader banking and customer strategy of the business.
• Develop and maintain the commercial business case, including unit economics, expected loss, funding costs and profitability.
• Ensure the product delivers sustainable margins and scalable.
• Monitor financial performance and identify opportunities to improve revenue, conversion and portfolio quality.
• Develop strategies to improve approval rates, reduce risk costs, and enhance profitability.
• Develop and continuously optimise credit decisioning strategies, including affordability assessments, scorecards and limit management.
• Monitor portfolio performance including loss rates, arrears trends, and cohort performance.
• Adjust credit policies and strategies to maintain sustainable risk levels and portfolio growth.
• Ensure operational processes are efficient, digitally enabled, and customer centric.
• Work closely with store operations teams to support the rollout of consumer credit products, ensuring all financial processes, controls, and system requirements are in place for an effective launch.
• Assist with operational readiness activities, including store training materials, financial procedures, and point-of-sale processes related to consumer credit services.
• Identify, evaluate and onboard best-in-class partners and service providers required to deliver the product (e.g. credit scoring, collections, payments, funding partners).
• Lead cross-functional delivery across technology, credit, operations, legal and compliance.
• Translate product and credit requirements into clear delivery roadmaps.
• Product Strategy & Design
• Commercial & Financial Ownership
• Credit Operations – Continuous Improvement and Data Insights
• Digital Product Development & Technology Collaboration
• Oversee product launch across digital and in-store channels, ensuring a seamless customer